Lesson 1: Describe cloud concepts

• Describe the different types of cloud services available
• Understanding cloud services
• Describe Microsoft SaaS, IaaS, and PaaS concepts and use cases
• Describe differences between Office 365 and Microsoft 365
• Describe the benefits of and considerations for using cloud, hybrid, or on-premises services
• Describe public, private, and hybrid cloud models
• Compare costs and advantages of cloud, hybrid, and on-premises services
• Describe the concept of hybrid work and flexible work
• Summary
• Quiz

Lesson 2: Describe Microsoft 365 apps and services

• Describe productivity solutions of Microsoft 365
• Describe the core productivity capabilities and benefits of Microsoft 365, including Microsoft Outlook and Microsoft Exchange, Microsoft 365 apps, and OneDrive
• Describe core Microsoft 365 Apps, including Microsoft Word, Excel, PowerPoint, Outlook, and OneNote
• Describe work management capabilities of Microsoft 365, including Microsoft Project, Planner, Bookings, Forms, Lists, and To Do
• Describe collaboration solutions of Microsoft 365
• Describe the collaboration benefits and capabilities of Microsoft 365, including Microsoft Exchange, Outlook, Yammer, SharePoint, OneDrive, and Stream
• Describe the collaboration benefits and capabilities of Microsoft Teams, and Teams Phone
• Describe the Microsoft Viva apps
• Describe the ways that you can extend Microsoft Teams by using collaborative apps
• Describe endpoint modernization, management concepts, and deployment options in Microsoft 365
• Describe the endpoint management capabilities of Microsoft 365, including Microsoft Endpoint Manager (MEM), Intune, AutoPilot, co-management with SCCM, and tenant attach
• Compare the differences between Windows 365 and Azure Virtual Desktop
• Describe the deployment and release models for Windows-as-a-Service (WaaS), including deployment rings
• Identify deployment and update channels for Microsoft 365 apps
• Describe analytics capabilities of Microsoft 365
• Describe the capabilities of Viva Insights
• Describe the capabilities of the Microsoft 365 admin center and Microsoft 365 user portal
• Describe the reports available in the Microsoft 365 admin center and other admin centers
• Summary
• Quiz

Lesson 3: Describe security, compliance, privacy, and trust in Microsoft 365

• Describe identity and access management solutions of Microsoft 365
• Describe the identity and access management capabilities of Microsoft Entra ID
• Describe cloud identity, on-premises identity, and hybrid identity concepts
• Describe how Microsoft uses methods such as multi-factor authentication (MFA), self-service password reset (SSPR), and conditional access to keep identities, access, and data secure
• Describe threat protection solutions of Microsoft 365
• Describe Microsoft 365 Defender, Defender for Endpoint, Defender for Office 365, Defender for Identity, Defender for Cloud Apps, and the Microsoft 365 Defender Portal
• Describe Microsoft Secure Score benefits and capabilities
• Describe how Microsoft 365 addresses the most common types of threats against endpoints, applications, and identities
• Describe the capabilities and benefits of Microsoft Sentinel, and Microsoft 365 Lighthouse
• Describe trust, privacy, risk and compliance solutions of Microsoft 365
• Describe the Zero Trust model
• Describe Microsoft Purview and compliance solutions such as insider risk, auditing, and eDiscovery
• Describe how Microsoft supports data residency to ensure regulatory compliance
• Describe information protection features such as sensitivity labels and data loss prevention
• Describe the capabilities and benefits of Microsoft Priva
• Describe insider risk management solutions to protect against internal threats
• Summary
• Quiz

Lesson 4: Understand Microsoft 365 pricing and support

• Identify Microsoft 365 pricing and billing management options
• Microsoft 365 subscriptions
• Describe the pricing model for Microsoft cloud services, including enterprise agreements, cloud solution providers, and direct billing
• Selling Microsoft 365
• Identify licensing options available in Microsoft 365
• Cost-benefit analysis for cloud vs. on-premises networks
• Describe license management
• Describe the differences between base licensing and add-on licensing
• Implementing best practices
• Identify support options for Microsoft 365 services
• Describe how to create a support request for Microsoft 365 services
• Describe support options for Microsoft 365 services
• Describe service level agreements (SLAs), including service credits
• Determine service health status by using the Microsoft 365 admin center or the Microsoft Entra admin center
• Summary
• Quiz