EXIN SIAM™ Professional

EXIN SIAM™ Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly into providing a single business-facing IT organization. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap.

Learning Outcomes:

Upon successful completion of this course, participants should be able to:

Establish a governance framework based on SIAM practices.
Perform an organization assessment to better determine and establish a plan and promote improvements.
Determine the key elements to perform a SIAM implementation.
Design and build up a SIAM model for different environments and organizations.
Lead a SIAM implementation.
Select different approaches to implement SIAM.
Use organizational change management to boost the SIAM implementation.
Improve the organization’s SIAM ecosystem at every stage.
Manage and continuously improve multiple processes based on SIAM.

Examination Details:

Consist of 40 Questions
Duration: 90 Minutes
Passing Rate: 65%

The exam voucher is included in the course package.

Duration

2 Days

Certificate

EXIN SIAM™ Professional

Governing Body

EXIN

Module 1: Discovery and Strategy

Elements of a SIAM governance framework.
Analysis of the current situation.
Key elements of a SIAM strategy.

Module 2: Plan and Build

Design a detailed SIAM model.
Plan a SIAM implementation.

Module 3: Implement

Different scenarios supporting SIAM implementation.
Ongoing organizational change management.

Module 4: Run and Improve

Operate, assure, and improve the SIAM ecosystem.

Module 5: SIAM Practices Across the Stages

Application of SIAM practices.

SIAM™ Professional is ideal for professionals who want to improve and extend their Service Integration and Management knowledge. This makes it very interesting for Service Managers and Practitioners, Service Provider Portfolio Managers, Process Manage.