The ITIL® 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

The individuals can demonstrate their understanding and application of the concepts covered in the ITIL® 4 Service Request Management practice at both strategic and operational levels maximizing value from this practice area.

Learning Outcomes:

ITIL® 4 Practitioner: Service Request Management enables professionals to efficiently:

• Establish clear and structured patterns and methods of working.
• Reduce costs associated with request handling and fulfillment.
• Achieve realistic fulfillment expectations and higher resulting levels of user satisfaction.
• Fulfill SLAs with service consumers.
• Improve standing or reputation with the consumer service due to higher service quality and clearer user expectations.
• Measure, assess, and develop the Service Request Management practice capability in their organization by using the ITIL Maturity Model.

Examination Details:

• Consist of 20 Questions
• Duration: 30 Minutes
• Passing Rate: 65%