ITIL® 4 Specialist: High Velocity IT

This module explores the convergence between business and IT, providing candidates with a specialised insight into the ways in which digital organisations and digital operating models function through a fast-paced environment. Encouraging IT and digital professionals to refine their abilities by increasing the speed and improving the quality-of-service delivery, the module focuses on creating greater value by promoting new methods of working and challenging existing ways of thinking. It encompasses cutting- edge digital technology to optimise end-user services and implement design-thinking, facilitating the construction of complex, yet adaptive, systems.

Learning Outcomes:

By highlighting the difference between IT transformation and digital transformation, the ITIL® 4 Specialist High Velocity IT module enables the identification of new opportunities for digital investment, leading to significant business enablement. Embedding effective digital services at its core, it will provide candidates with all the tools they need to update their skills for the digital era. At the same time, it will enable organisations to make the right investments, to meet and exceed business goals.

Examination Details:

Consist of 40 Questions
Duration: 90 Minutes
Passing Rate: 70%

The exam voucher is included in the course package.

Duration

4 Days

Certificate

ITIL® 4 Specialist

Governing Body

PeopleCert

Module 1: Understand Basic Concepts

Digital organization, High velocity IT, Digital/ IT transformation, Digital product/ technology.
Understand when the transformation to high velocity IT is desirable and feasible.
Understand the five objectives associated with digital products to achieve.

Module 2: Understand the Digital Product Lifecycle

Understand how high velocity IT relates to the four dimensions, service value system/ chain and digital product lifecycle.

Module 3: Understand the ITIL Guiding Principles for Delivering High Velocity IT

Understand Ethics, Safety culture, Lean culture, Toyota Kata, Lean / Agile, etc.
Know how to help get customer’s job done.
Trust and be trusted.
Continually raise the bar, accept ambiguity and uncertainty.
Commit to continual learning.

Module 4: Know How to Contribute to Achieving Value with Digital Products with the Following Practices

Portfolio management.
Relationship management.
Architecture management.
Business analysis.
Deployment management.
Service validation and testing.
Software development and management.
Availability management.
Capacity and performance management.
Monitoring and event management.
Problem management.
Service continuity management.
Infrastructure and platform management
Service design.
Service desk.
Information security management.

Suitable for

The ITIL® 4 Specialist: High-velocity IT module is for IT managers and practitioners who work in digital or highly automated environments, or who deliver digital products and services. This includes anyone involved in digital transformation and anyone transitioning to Lean, Agile, or DevOps ways of working.

Pre-requisite

For this course you are required to have successfully attained your ITIL® 4 Foundation certificate.