This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

Learning Outcomes:

Upon successful completion of this course, participants should be able to:

• Understand the key concepts of Direct, Plan & Improve.
• Understand the scope of what is to be directed and planned and know how to use key principles and methods of direction and planning in that context.
• Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system.
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
• Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement.
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement.
• Understand and know how to direct, plan and improve value streams and practices.

Examination Details:

• Consist of 40 Questions
• Duration: 90 Minutes
• Passing Rate: 70%