Lesson 1: Describe Cloud Concepts

• Describe the different types of cloud services available: understanding cloud services; describe Microsoft SaaS, IaaS, and PaaS concepts and use cases; describe differences between Office 365 and Microsoft 365
• Describe the benefits of and considerations for using cloud, hybrid, or on-premises services: public, private, and hybrid cloud models; compare costs and advantages of cloud, hybrid, and on-premises services; the concept of hybrid work and flexible work

Lesson 2: Describe Microsoft 365 Apps and Services

• Describe productivity solutions of Microsoft 365: core productivity capabilities and benefits including Outlook, Exchange, Microsoft 365 apps, and OneDrive; core apps including Word, Excel, PowerPoint, Outlook, and OneNote; work management capabilities including Project, Planner, Bookings, Forms, Lists, and To Do
• Describe collaboration solutions of Microsoft 365: collaboration benefits and capabilities including Exchange, Outlook, Yammer, SharePoint, OneDrive, and Stream; Microsoft Teams and Teams Phone; the Microsoft Viva apps; extending Teams with collaborative apps
• Describe endpoint modernization, management concepts, and deployment options in Microsoft 365: endpoint management capabilities including Microsoft Endpoint Manager (MEM), Intune, AutoPilot, co-management with SCCM, and tenant attach; Windows 365 vs. Azure Virtual Desktop; deployment/release models for Windows-as-a-Service (WaaS) including deployment rings; deployment and update channels for Microsoft 365 apps
• Describe analytics capabilities of Microsoft 365: capabilities of Viva Insights; the Microsoft 365 admin center and user portal; reports available in the admin center and other admin centers

Lesson 3: Describe Security, Compliance, Privacy, and Trust in Microsoft 365

• Describe identity and access management solutions of Microsoft 365: identity and access management capabilities of Microsoft Entra ID; cloud, on-premises, and hybrid identity concepts; MFA, self-service password reset (SSPR), and conditional access
• Describe threat protection solutions of Microsoft 365: Microsoft 365 Defender, Defender for Endpoint, Defender for Office 365, Defender for Identity, Defender for Cloud Apps, and the Microsoft 365 Defender Portal; Microsoft Secure Score; how Microsoft 365 addresses common threats against endpoints, applications, and identities; Microsoft Sentinel and Microsoft 365 Lighthouse
• Describe trust, privacy, risk and compliance solutions of Microsoft 365: the Zero Trust model; Microsoft Purview and compliance solutions such as insider risk, auditing, and eDiscovery; data residency for regulatory compliance; information protection features such as sensitivity labels and data loss prevention; Microsoft Priva; insider risk management

Lesson 4: Understand Microsoft 365 Pricing and Support

• Identify Microsoft 365 pricing and billing management options: Microsoft 365 subscriptions; pricing model including enterprise agreements, cloud solution providers, and direct billing; selling Microsoft 365
• Identify licensing options available in Microsoft 365: cost-benefit analysis for cloud vs. on-premises networks; license management; base licensing vs. add-on licensing; implementing best practices
• Identify support options for Microsoft 365 services: creating a support request; support options for Microsoft 365 services; service level agreements (SLAs) including service credits; determining service health status via the Microsoft 365 admin center or Microsoft Entra admin center