ITIL® 4 Strategist: Acquiring and Managing Cloud Services

The ITIL® 4 Acquiring and Managing Cloud Services qualification is intended to provide candidates with best practice guidance on how to use the capabilities offered by the cloud to identify and pursue opportunities, manage risks, and achieve their desired business outcomes. It is also intended to provide the candidate with the practical skills and knowledge necessary to create, align and integrate key concepts of the ITIL framework to the cloud consumer journey.

The ITIL® 4 Acquiring and Managing Cloud Services examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Acquiring & Managing Cloud Services publication to align and integrate key elements of the ITIL framework such as the Guiding Principles and the Service Value Chain with a ‘cloud services user journey’.

Learning Outcomes:

Upon successful completion of this course, participants should be able to:

Understand the role of cloud services in an organization.
Know how to define an organization’s requirements and readiness to adopt cloud solutions.
Know how to identify the types of cloud services and understand their applicability to an organization’s context.
Understand how cloud services are selected and procured.
Know how to onboard and offboard cloud services.
Know how to manage the use of cloud services.
Know how to evaluate and improve a cloud strategy.

Examination Details:

Consist of 40 Questions
Duration: 90 Minutes
Passing Rate: 65%

The exam voucher is included in the course package.

Duration

4 Days

Certificate

ITIL® 4 Specialist: Acquiring & Managing Cloud Services

Governing Body

PeopleCert

Module 1: Key Concepts of Cloud

Introduction to Cloud.
Types of Cloud Solution.
Governance and Shared Responsibility.
The Cloud Consumer Journey.

Module 2: Explore – Can the Organization Benefit from Cloud?

Cloud’s Role in Strategy.
Cloud Strategies.
Setting the Strategic Scope.
Cloud Strategic Positioning.
Value: Outcomes, Costs, and Risks.
Formulating the Initial Cloud Strategy.

Module 3: Engage – Meeting A Cloud Service Provider

Understanding the CSP Landscape.
Types of Services to be Considered.
Defining Requirements for Cloud Services.
Request for Information and Proof of Concept.
Conducting a Cloud Readiness Assessment.
Engaging with Cloud Service Providers.
Reviewing the Cloud Strategy and Cloud Service Requirements.

Module 4: Offer – Selecting the Right Services and Service Provider

Minimum Return on Investment (ROI).
Communication Requirements.
Request for Proposal.
Reviewing Proposals.
ROI of Proposed Cloud Services.
Business Case for Cloud Services.

Module 5: Agree – Negotiating and Planning

Agreeing and Planning Value Co-creation.
Negotiating and Agreeing to a Cloud Service.
Cloud Service Agreements.
Shared Responsibility Model.
Roles and Responsibilities Map
Charging Models.

Module 6: Onboard (And Offboard) – Moving to the Cloud

General Considerations for Onboarding.
Migrating to Cloud as a Part of an Onboarding Initiative.
Security and Compliance Considerations.

Module 7: Co-Create – Enabling Value

Operating Model Alignment.
Value Co-creation Map for Cloud.
Value Co-creation Drivers in Practice.
Managing the Optimization of Cloud Service Consumption.
Managing Cloud Service Quality.
Using Cloud Tools for Value Co-creation.

Module 8: Realize: Measuring and Improving

Maintaining Operating Model Alignment.
VUCA and the Value Co-creation Map.
Continual Improvement and the Value Co-creation Map for Cloud.

ITSM managers.
ITSM practitioners managing IT-enabled products and services.
Those responsible for the end-to-end delivery of IT-enabled products and services.
Existing ITIL qualification holders wishing to expand their knowledge.

ITIL® 4 Strategist: Acquiring and Managing Cloud Services