ITIL® 4 Practitioner: Monitoring and Event Management

The ITIL® 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.

The individuals can demonstrate their understanding and application of the concepts covered in the ITIL® 4 Monitoring and Event Management practice at both strategic and operational levels maximizing value from this practice area.

Learning Outcomes:

ITIL® 4 Practitioner: Monitoring and Event Management enables professionals to efficiently:

Detect early warnings of IT service interruption or degradation.
Improve IT service availability.
Proactive or early detection of incidents and problems.
Understand service health.
Boost availability and performance reporting.
Reduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents.
Raise visibility of and manage dependencies that impact service value stream performance.
Measure, assess and develop the Monitoring and Event Management practice capability in their organization by using the ITIL Maturity Model.

Examination Details:

Consist of 20 Questions
Duration: 30 Minutes
Passing Rate: 65%

The exam voucher is included in the course package.

Duration

1 Days

Certificate

ITIL® 4 Practitioner: Monitoring and Event Management

Governing Body

PeopleCert

Module 1: General Information

Purpose and description.
Terms and concepts.
Scope.
Practice success factors.
Key metrics.

Module 2: Value Streams and Processes

Processes.
Value stream contribution.

Module 3: Organizations and People

Roles, competencies, and responsibilities.
Organizational structures and teams.

Module 4: Information and Technology

Information exchange.
Automation and tooling.

Module 5: Partners and Suppliers

Partners and Suppliers

Module 6: Capability Assessment and Development

The practice capability levels.
Capability self-assessment.
Monitoring and event management capability development.

IT professionals responsible for monitoring and managing IT services.
IT service managers and practitioners are seeking to enhance service reliability and performance.
System administrators and network engineers involved in maintaining IT infrastructure.
IT operations personnel interested in implementing proactive monitoring and event management practices.
Anyone aiming to improve the effectiveness and efficiency of IT service delivery through advanced monitoring techniques.

ITIL® 4 Practitioner: Monitoring and Event Management