ITIL® 4 Specialist: IT Asset Management

The ITIL® 4 IT Asset Management module is structured and aligned around the ITIL framework and the ITIL Practice Guides. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 IT Asset Management publication.

Learning Outcomes:

Asset Definition: Understand what constitutes an IT asset, including hardware, software, and services.
Asset Lifecycle: Familiarize with the stages of the asset lifecycle: planning, acquisition, deployment, usage, maintenance, and disposal.
Data Management: Emphasize the importance of accurate and up-to-date asset data for decision-making.

Examination Details:

Consist of 40 Questions
Duration: 90 Minutes
Passing Rate: 65%

The exam voucher is included in the course package.

Duration

4 Days

Certificate

ITIL® 4 Specialist: IT Asset Management

Governing Body

PeopleCert

Understand The Key Concepts of ITAM

Identify the purpose, PSFs, and value of the ITAM practice.
Apply iterative and interdependent scoping to IT asset types and IT asset register.
Understand the benefits of standard IT assets.
Understand the ITAM relationship with governance, compliance, and policies of the organization.
Apply an organization’s sustainability objectives to ITAM.
Identify the key challenges of ITAM.

Understand ITAM Value Streams and Processes

Understand the roles and relationships of service value streams, practices, and processes in creation of value.
Identify the value of a common approach to IT asset lifecycle management.
Recognize the sustainability aspects of IT asset decommissioning and disposal actions.
Know how to verify, audit, and analyze IT assets.
Apply the concept of IT asset lifecycle models to facilitate consistent handing of specific IT asset types.
Understand the critical nature of records and documentation to IT asset lifecycle management.
Know how to integrate ITAM in the organization’s value streams.
Identify the relationship between ITAM and the Service configuration management practice.

Understand ITAM Roles, Skills and Organizational Solutions

Understand the key skills required for ITAM.
Describe the responsibilities of the following roles:
The IT Asset Manager
License Manager
IT Asset Owner
IT Asset Custodian
IT Asset Consumer
Know how to apply the LACMT model to ITAM activities.
Know how to position ITAM within an organizational structure.

Understand How Information and Technology Support and Enables ITAM

Identify the key inputs and outputs of the ITAM practice.
Describe the key ITAM automation tools and their role in the practice.

Understand The Role of Partners and Suppliers in ITAM

Understand the types of service relationships (basic, cooperative, partnership).
Understand the complexity of service relationships.
Describe a consistent approach to ITAM across the organization’s ecosystem.

Know How to Develop ITAM Organizational Capabilities

Understand the following key concepts of the ITIL.
Maturity model:
Capability assessment.
Capability levels and criteria.
Know how to apply capability criteria to plan ITAM capability development.
Identify key metrics and methods for improving ITAM capabilities.
Apply the key steps of the ITAM capability development.

Candidates taking the ITIL® 4 IT Asset Management qualification. This module focuses on providing the candidates with an understanding of the key concepts, principles, value and challenges of the IT Asset Management practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels on how to maximize value creation, control costs, manage risks, meet regulatory and contractual requirements, and support decision-making about the purchase, re-use, retirement, and disposal of IT assets including their impact on sustainability.