This course covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. Focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market. ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

Learning Outcomes:

Upon successful completion of this course, participants should be able to:

• Understand how to plan and build a service value stream to create, deliver and support services.
• Know how to plan and manage resources in the service value system.
• Understand the use and value of information and technology across the service value system.
• Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams.
• Know how to create, deliver and support services.
• Know how to co-ordinate, prioritize and structure work and activities to create, deliver and support services.

Examination Details:

• Consist of 40 Questions
• Duration: 90 Minutes
• Passing Rate: 70%