The ITIL® 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.
The individuals can demonstrate their understanding and application of the concepts covered in the ITIL® 4 Problem Management practice at both strategic and operational levels maximizing value from this practice area.
Learning Outcomes:
ITIL® 4 Practitioner: Problem Management enables professionals to efficiently:
Examination Details:
Module 1: General Information
Module 2: Value Streams and Processes
Module 3: Organizations and People
Module 4: Information and Technology
Module 5: Partners and Suppliers
Module 6: Capability Assessment and Development
